Say what you will about Starbucks, but they do something right when it comes to customer experience (CX). It’s a rare day that I walk away with my coffee and feel like one of their staff members did less than what they should have to make my experience positive, which is why I find theirContinue reading “Stop, Listen, THEN Change: The Value of CX Research”
Author Archives: Sheri McClure
CX for Growth & Success
As entrepreneurs and business leaders, you know that customer service is vital to success. If customers aren’t happy, then they don’t stay customers for long. But as you grow and hire more employees, it becomes harder to keep the quality and feel of that small business that made you successful. It’s a viscous cycle, butContinue reading “CX for Growth & Success”
Root Cause Consulting 